Returns, Refunds and Customer Complaints Policy – Elm Park Florist
Fresh Flowers Guarantee in Elm Park
At Elm Park Florist, we are passionate about delivering the freshest flowers to our customers in Elm Park and the surrounding communities. We understand how important it is that your blooms arrive in perfect condition, whether for your home, office, or as a special gift. As your trusted local florist, we proudly back every order with our Fresh Flowers Guarantee, ensuring satisfaction with every purchase.
Damaged-On-Arrival Policy
We take special care in preparing and delivering every bouquet and floral arrangement. Despite our efforts, rare instances can occur in transit where flowers may arrive damaged or not as expected. If you receive an item that is faulty or damaged on arrival, please notify us within 24 hours of delivery. To help us address your concern swiftly, we may ask you to provide clear photographs of the damaged item for our records. We are committed to resolving such issues promptly for our valued Elm Park customers.
Freshness Window
We stand by the quality and freshness of every delivery. Our flowers are guaranteed to remain fresh for a minimum of 5 days from the date you receive them, provided they are cared for according to the care instructions supplied with your arrangement. If your flowers do not meet this standard, please contact us within the 5-day freshness window. We are dedicated to ensuring your complete satisfaction and will work with you to find an appropriate solution.
Refund and Replacement Options
Your peace of mind is important to us. In cases where your order is damaged on arrival, or does not meet our renowned fresh flowers standard, we offer two options:
- Replacement: We will arrange for a new, fresh arrangement to be delivered at the earliest possible convenience, usually within the next delivery window for Elm Park and surrounding areas.
- Refund: If a replacement is not suitable, we can process a refund for your order. Refunds will be made to the original payment method and will be confirmed once the necessary checks have been completed.
To initiate a refund or replacement, contact our friendly customer service team within 5 days of receiving your flowers. Please provide your order details and, if possible, supporting photographs to help us assess your request swiftly.
Complaints Process
We welcome your feedback and are committed to resolving any issues you may face. If for any reason you are dissatisfied with your experience, please reach out to us with details of your concern. We investigate all complaints thoroughly and aim to respond within 2 working days. Our process is fair, respectful, and confidential, reflecting the high standards of service we uphold as the preferred florist in Elm Park.
Your Trusted Local Florist
As a local, community-focused florist, Elm Park Florist values the trust placed in us by households and businesses throughout Elm Park. We strive to deliver the best in fresh flowers and customer care every day. We encourage you to reach out with any queries, concerns, or feedback so we can continue to improve our services and remain your first choice for flowers in the area.
