Thank you for visiting Elm Park Florist, your reliable provider for online flower delivery in Elm Park and the surrounding areas. These Terms & Conditions ("Terms") govern your use of our online flower shop and any orders you place through our website. Please read these Terms carefully before placing an order as they set out your rights and obligations as a customer and our responsibilities as a service provider. By placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
Our online flower delivery services are available to individuals aged 18 or older. By placing an order, you represent that you are legally capable of entering into binding contracts. Our products and delivery services cater to customers located in Elm Park and its neighbouring areas.
All orders for flower delivery through Elm Park Florist follow these steps:
We reserve the right to reject any order prior to confirmation. Reasons may include, but are not limited to, product unavailability, delivery restrictions, or invalid payment.
All products are subject to availability. We make every effort to supply the exact floral arrangements shown on our website. However, due to the seasonal nature of flowers and variable stock levels, substitutions may occasionally be necessary. In such cases, we will ensure that any replacement reflects the style, value, and quality of the original order. If a significant substitution is required, we will attempt to contact you prior to delivery.
Elm Park Florist specialises in efficient and courteous flower delivery throughout Elm Park and the surrounding localities. Delivery dates and time slots are chosen at checkout; while we aim to deliver within your selected window, we cannot guarantee exact times due to external factors such as traffic or weather conditions.
If the recipient is unavailable at the time of delivery, we will attempt to leave the order with a neighbour, in a secure location, or as per any specific instructions provided. A delivery notice will be left if appropriate. Incorrect or incomplete addresses may result in delayed or failed delivery, for which we cannot be held responsible. Additional redelivery charges may apply.
All product prices and delivery charges are quoted in GBP (£) and include VAT where applicable. We accept payment by major credit cards, debit cards, and other payment methods as displayed on our website at the time of order.
Payment must be made in full at checkout. Orders will only be processed and delivered after receipt of payment. Elm Park Florist uses secure payment processing, but we are not liable for any loss resulting from unauthorised third-party access to your data unless such loss is a result of our negligence.
If you wish to cancel your order, please contact us as soon as possible. Cancellations are only possible if made at least 24 hours before the scheduled delivery date for standard orders. For same-day or next-day delivery, cancellations may only be granted at our discretion, as flowers may already have been prepared or dispatched.
Should a cancellation meet our notice requirements, a full refund will be provided using the original payment method. Where the notice period is not met or the order has already been processed, arranged, or dispatched, we reserve the right to deduct reasonable costs or decline the refund.
Requests to amend orders (such as product changes, delivery address, or date modifications) must be submitted at least 24 hours prior to the scheduled delivery time. We will do our best to accommodate such changes but cannot guarantee all requests due to logistics and stock availability.
Due to the perishable nature of flowers and plants, returns are generally not accepted unless the delivered goods are not as described, are damaged on arrival, or are otherwise faulty. For any issues with your delivery, please notify us within 24 hours of receipt, providing photos if appropriate. We will review and, where justified, arrange a replacement or refund.
Elm Park Florist aims to ensure every floral order is delivered fresh and in excellent condition. In the event of any deficiency or error in your order, please contact us promptly so we may rectify the issue.
Except where required by law, our liability to you in respect of any loss or damage arising in connection with your order is limited to the value of the original purchase. We are not liable for any loss of enjoyment, anticipated savings, data, reputation, business, or for any consequential, special, or indirect losses.
We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any event which is beyond our reasonable control, including but not limited to weather events, traffic disruptions, or supply shortages.
It is the customer’s responsibility to:
All content featured on the Elm Park Florist website, including texts, images, and logos, is the property of Elm Park Florist or its licensors. You are authorized to use this content for browsing and ordering only. Any redistribution or reproduction of part or all of the contents outside these permitted uses is prohibited without our express permission.
Personal data provided during your transaction will only be used for processing your order and fulfilling delivery. Please refer to our Privacy Policy for more information on how we collect, store, and use your data. By placing an order, you consent to such usage of your information.
Elm Park Florist reserves the right to refuse service or cancel any order at our sole discretion, where we have reasonable grounds to believe that the order may be fraudulent, is intended for resale, or otherwise breaches these Terms or any applicable laws.
We reserve the right to update, amend, or revise these Terms & Conditions at any time. Changes will take effect once posted to the website and apply to all subsequent transactions. It is your responsibility to review the Terms before each order to ensure you remain informed of any updates.
These Terms & Conditions and any contract formed under them are governed by English law. Any disputes arising from or relating to orders, deliveries, or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers of Elm Park Florist ordering flower delivery services throughout Elm Park and all surrounding areas serviced by us.
If you have any questions, requests for clarification, or wish to discuss any issue with your online flower order or delivery, please reach out to us using the contact methods provided on our website. Our customer service team will be happy to assist you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elm Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elm Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
